At OXO Sale Store, we believe a great kitchen and home experience begins the moment you browse our collection and continues long after your order arrives. Just as we design our products—from intuitive Bakeware and clever Bar Tools to efficient Cleaning & Organization solutions—with thoughtful detail, we’ve crafted our shipping and returns process to be straightforward, transparent, and hassle-free. Your satisfaction is at the heart of everything we do.

Shipping Information

We ship globally (excluding Asia and select remote areas) and strive to get your carefully curated items to you as quickly and securely as possible.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Timeframes

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (via DHL or FedEx):
    • Cost: $12.95 (flat rate).
    • Estimated Delivery: 10–15 business days after shipment.
    • Ideal for faster, tracked delivery.
  • Free Shipping (via EMS):
    • Cost: FREE on orders over $50.
    • Estimated Delivery: 15–25 business days after shipment.
    • A cost-effective option for larger orders.

Please note: Delivery times are estimates and may vary slightly due to customs, holidays, or unforeseen carrier delays.

Our Returns & Exchanges Promise

We stand by the quality and design of our products. If something isn’t perfect, our simple and fair policy is here to help.

Key Policy Summary

  • Return/Exchange Window: 15 days from the delivery date.
  • Condition: Items must be unused, unwashed, in original packaging with all accessories.
  • Refund Method: Back to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Simple Process: Contact us first for an RMA number.

Step-by-Step Return & Exchange Process

  1. Contact Our Team: Email us at [email protected] within 15 days of delivery. Use the provided template below to include your order details and reason for return/exchange.
  2. Receive Instructions: We’ll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and prepaid return shipping instructions (for eligible, non-international returns).
  3. Pack & Ship: Securely pack the item(s) in the original packaging with all accessories. Include the RMA number inside the package. Ship using the provided label (if applicable) to:

    OXO Sale Store Returns
    489 Court Street
    House Springs, MO 63051
    United States
  4. Inspection & Processing: Once received, our team will inspect the return within 5–7 business days and notify you via email of the status.
  5. Resolution: Upon approval, your refund will be processed, or your exchange item will be prepared for shipment.

Refund Timeline & Method

We aim for clarity and speed in refunds, mirroring the thoughtful design of our products.

  • Processing Time: Refunds are processed within 3–5 business days after we approve your return.
  • Refund Method: Funds are returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Timeline to Your Account: Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

Important Conditions & Non-Returnable Items

To ensure hygiene, safety, and fairness for all our customers, the following conditions and product categories are not eligible for return or exchange unless they arrive defective or damaged (please report damage within 48 hours of delivery):

Non-Returnable Items (Final Sale):

  • Personal Care & Bathroom Items: For health and sanitary reasons, products from our Bathroom category are final sale once opened or used.
  • Cleaning Tools & Brooms: Used items from Brooms & Dusters and Cleaning Tools categories cannot be returned for hygiene reasons.
  • Opened Food Preparation Tools: Items such as Can & Jar Openers, Colanders, Steamers & Strainers that show signs of use or have been washed.
  • Custom or Personalized Items: Any product specially ordered or modified.
  • Clearly Marked Final Sale Items: Products listed as clearance or final sale.

All items must be returned in original, unused, and unwashed condition with all tags and packaging to be eligible.

Exchanges

Need a different size, color, or product? Exchanges follow the same process as returns. Once we receive and approve your return, we will ship the replacement item. Standard shipping charges for the new item may apply unless the exchange is due to our error.

International Returns

We welcome international returns. However, return shipping costs for international orders are the responsibility of the customer unless the return is due to our error. Please note that any duties and taxes paid on the original order are non-refundable.

Need Help? We’re Here for You.

Our customer care team is as thoughtful and intelligent as our product designs. We’re ready to assist you with any questions about shipping, returns, or your order.

OXO Sale Store Customer Care
Email: [email protected]
Address: 489 Court Street, House Springs, MO 63051 USA
Response Time: We strive to reply within 1–2 business days.

Thank you for choosing OXO Sale Store. We’re committed to bringing intelligent design home—including to your post-purchase experience.

© OXO Sale Store. All rights reserved.
Bringing intelligent design home—including to your shipping and returns experience.