Last Updated: October 26, 2023

At OXO Sale Store, we design every product—from our intuitive bakeware to our clever bar tools—with your satisfaction in mind. We believe a great kitchen experience doesn’t end at checkout. If an item isn’t quite right, our straightforward returns and exchanges process is here to help, handled with the same transparency and care that defines our brand.

Our Promise: We make returns simple, fair, and hassle-free. Most items can be returned within 15 days of delivery. Read on for details, or jump to the section you need.

1. Return & Exchange Window

You have 15 days from the date you receive your order to initiate a return or exchange. Please contact us within this period to ensure we can process your request smoothly.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused & Unwashed: The product must be in its original, unused condition, with all tags, packaging, and accessories included.
  • Original Packaging: Please return items in the original manufacturer’s box or packaging whenever possible to prevent damage in transit.
  • Proof of Purchase: Have your order number or receipt ready when you contact us.

3. Non-Returnable Items

To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Personal Care & Bathroom Items: For health and sanitary reasons, products from our Bathroom category are final sale once opened or used.
  • Cleaning Tools & Brooms: Used cleaning tools (from Brooms & Dusters and Cleaning Tools) cannot be returned for hygiene reasons.
  • Opened Food Preparation Tools: Items like Can & Jar Openers, Colanders, Steamers & Strainers that show signs of use or have been washed.
  • Custom or Personalized Items: Any product that has been specially ordered or modified.
  • Final Sale Items: Clearly marked clearance or final sale products.

Note: If you receive a defective, damaged, or incorrect item, we will gladly arrange a replacement or refund. Please contact us within 48 hours of delivery.

4. Step-by-Step Return/Exchange Process

  1. Contact Our Team: Email us at [email protected] within 15 days of delivery. Use the template below to provide all necessary details.
  2. Receive Instructions: We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and prepaid return shipping instructions (for eligible returns).
  3. Pack & Ship: Securely pack the item(s) with the original packaging and accessories. Include the RMA number inside the package. Ship using the provided label.
  4. Inspection & Processing: Once we receive and inspect the return (typically within 5–7 business days), we will notify you via email about the status.
  5. Refund or Exchange: Upon approval, your refund will be processed, or your exchange item will be shipped out.

5. Refund Timeline & Method

We aim to make refunds as quick and transparent as our product designs:

  • Processing Time: Refunds are processed within 3–5 business days after we approve your return.
  • Refund Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Timeline to Your Account: Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

6. Exchange Process

Want a different size, color, or product? Exchanges follow the same steps as returns. Once we receive your return, we will ship the replacement item. Shipping charges for the new item may apply unless the exchange is due to our error.

7. Return Shipping Address

Please ship your return to the following address only after receiving an RMA number from our team:

OXO Sale Store Returns
489 Court Street
House Springs, MO 63051
United States

8. Return Request Email Template

To speed up your request, please copy and paste the template below into an email to [email protected] and fill in the details:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear OXO Sale Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return/Exchange: [Product Name(s) and SKU if available] Reason for Return/Exchange: [e.g., Wrong size, Defective, Changed mind, etc.] I confirm that the item(s) are unused, in original packaging, and include all accessories. Please provide the next steps and a return authorization (RMA) number. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] Full Name: Email Address: Phone Number (optional): Thank you, [Your Full Name]

9. International Returns

As we serve customers globally (excluding Asia and select remote areas), international returns are accepted. However, return shipping costs for international orders are the responsibility of the customer unless the return is due to our error. Duties and taxes are non-refundable.

10. Questions? We’re Here to Help.

Our thoughtful customer service team is ready to assist you with any part of the process. Reach out to us—we value your trust and aim to resolve every request with the same intelligence we put into our designs.

OXO Sale Store Customer Care
Email: [email protected]
Address: 489 Court Street, House Springs, MO 63051 USA
Response Time: We strive to reply within 1–2 business days.

Thank you for choosing OXO Sale Store. We’re committed to bringing intelligent design home—including to your post-purchase experience.

© OXO Sale Store. All rights reserved.
Bringing intelligent design home—including to your returns experience.